Terms & Conditions

Terms & Conditions

Payments: Payment is on the day please by cash, bank transfer or cheque, or can be pre-paid through my website using a card payment when I send you an invoice.
If booking a block of three treatments (which has good savings for you) then the full payment is due on or before the day of the first treatment.
This is to help people who may require an ongoing course of treatments.

Cancellations: Please give at least 24 hours notice otherwise you are still liable for that treatment fee. Allowances are made for weather-warning driving conditions or sudden illness.

Medical conditions: Please do let me know if you have ongoing medical conditions or require doctor’s medication in your life – this will be asked during your initial consultation when I am taking medical history. This is a well-being treatment service. No infectious illnesses / diseases please – these are not within the remit of a physical treatment such as shiatsu or reflexology.
Neither is this the place for medical emergencies – your local GP/medical practise or hospital is the first line of enquiry for all new, unusual or dangerous symptoms

Data Protection: I do not share your information with anyone or any organisation for any reason. Treatment notes are kept in a locked steel cabinet and no-one other than myself has access to these.
I still conduct my work with hand-written notes and they are not in computer format.

The records shall be kept for at least 7 years following the last occasion on which treatment was given. Record Keeping – Condition 14 c of Balens Insurance

Ethics: Treatments are conducted with respect for individuals regardless of ethnicity and gender. For people under the age of 16 parental consent & presence is needed.

Principles of Business

– to maximise the flow of positive energy that helps people

– to empower people

– to move from fear-based thinking to love-based thinking

– to minimise pollution and its negative effects

– to look for a win-win solution that is for the highest good of all